Privacy policy

Last updated: December 3, 2025

atelier &LAB operates this store and website, including all information, content, features, tools, products, and related services, in order to provide you, the customer, with a personalized shopping experience (hereinafter referred to as the “Services”). atelier &LAB is a store powered by Shopify, which allows us to provide you with the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you access, use, make a purchase or complete a transaction through the Services, or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing and using our Services, you acknowledge that you have read this Privacy Policy and understand the terms and conditions for the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies you or can reasonably be linked to you or another individual. Personal information does not include information that is collected anonymously or made non-identifiable, so that it does not identify you or can not reasonably be linked to you. We may collect or process the following categories of personal information, including inferences drawn from that personal information, depending on how you interact with the Services, where you live, and to the extent permitted or required by applicable law:

  • Contact details including your name, address, billing address, delivery address, phone number, and email address.
  • Financial information including credit card, debit card, and bank account numbers, payment card information, bank account information, transaction details, payment method, payment confirmation, and other payment details.
  • Account information including your username, password, security questions, preferences, and settings.
  • Transaction information, including items you view, place in your cart, add to your wish list, purchase, return, exchange, or cancel, as well as your past transactions.
  • Your communications with us, including the information you include in your communications with us, for example when you send an inquiry to customer service.
  • Device information, including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information, including information about your interaction with the Services, such as how and when you access or interact with the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, access or use the Services, communicate with us, or otherwise provide us with your personal information.
  • Automatically through Services, including from your device when you use our products or services or access our websites, and through the use of cookies and similar technologies;
  • With our service providers, including when we engage them to implement certain technologies and when they collect or process your personal information on our behalf;
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or the Services you use, we may use your personal information for the following purposes:

  • Providing, adapting, and improving the Services. We use your personal information to provide you with the Services, including to perform our contract with you, process your payments, process your orders, remember your preferences and items you are interested in, send you account-related notifications, process purchases, returns, exchanges, or other transactions, create, maintain, and otherwise manage your account, arrange for shipments, facilitate any returns and exchanges, enable you to post reviews, and create a personalized shopping experience, such as recommending products related to your purchases. This may include using your personal information to tailor and improve the Services to be more relevant to you.
  • Marketing and advertising. We use your personal information for marketing and promotional purposes, such as to send you marketing, advertising, and promotional communications via email, SMS, or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you have previously purchased or added to your cart, as well as your other activities on the Services.
  • Security and fraud prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or take action regarding fraudulent, illegal, dangerous, or malicious activity, protect public safety, and secure our services. If you choose to use the Services and create an account, you are responsible for maintaining the confidentiality of your account credentials. We strongly recommend that you do not share your username, password, or other access credentials with anyone.
  • Communicate with you. We use your personal information to provide you with customer service, respond to your requests, offer you effective services, and maintain our business relationship with you.
  • Legal reasons. We use your personal information to comply with applicable law or valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery proceedings, potential or pending litigation, or other legal proceedings, and to enforce our terms or policies, or investigate potential violations thereof.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate reasons, in accordance with this Privacy Policy. These circumstances may include:

  • With Shopify, service providers and other third parties who provide services on our behalf (e.g., IT management, payment processing, data analysis, customer service, cloud storage, processing, and shipping).
  • Avec des partenaires commerciaux et marketing afin de vous fournir des services de marketing et de vous adresser des publicités. Par exemple, nous utilisons Shopify pour prendre en charge la publicité personnalisée via des services tiers, en fonction de votre activité en ligne auprès de différents marchands et sites web. Nos partenaires commerciaux et marketing utiliseront vos informations conformément à leurs propres avis de confidentialité. En fonction de votre lieu de résidence, vous pouvez avoir le droit de nous demander de ne pas partager d’informations vous concernant dans le but de vous montrer des publicités et des contenus marketing ciblés, basés sur votre activité en ligne auprès de différents marchands et sites web. Vous pouvez exercer vos droits pour vous opposer à ces utilisations here
  • When you instruct us, send us a request, or otherwise consent to the disclosure of certain information to third parties, for example to ship products to you or through your use of social media widgets or login integrations.
  • With our affiliates or more generally within our group of companies.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligation (including in response to subpoenas, search warrants, or similar requests), to enforce applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or third parties.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information relating to your access to and use of the Services in order to provide and improve the Services. The information you submit through the Services will be transmitted to and shared with Shopify, as well as with third parties that may be located in countries other than the one in which you reside, so that the Services can be provided and improved.

In addition, in order to protect, develop and improve our business, we use certain enhanced Shopify features that combine data and information from your interactions with our Store, with other merchants, and with Shopify. To provide these enhanced features, Shopify may use personal information collected from your interactions with our Store, with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, in particular for responding to your requests to exercise your rights regarding the use of your personal information for these purposes.

For more information about how Shopify uses your personal information and about the rights available to you, you can consult Shopify’s Consumer Privacy Policy. Depending on your place of residence, you may also exercise certain rights relating to your personal information via Shopify’s privacy portal.

Third Party Websites and Links

The Services may contain links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with us or not under our control, we recommend that you review their privacy and security policies, as well as their other terms and conditions of use.

We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness or reliability of the information contained on them. Information that you provide in public or semi-public areas, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or users of those third-party platforms, without any restriction on its use by us or by a third party. The fact that we include such links does not, in itself, imply any endorsement of the content of those platforms, or of their owners or operators, unless expressly stated in the Services.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect any personal information relating to children who have not reached the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided personal information to us, you may contact us using the details set out below to request its deletion.

As of the effective date of this Privacy Policy, we are not aware that we “share” or “sell” (as those terms are defined under applicable law) personal information relating to individuals under 16 years of age.

Security and Retention of Your Information

Please note that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure during transmission. We recommend that you do not use unsecured channels to send us sensitive or confidential information.

The length of time for which we retain your personal information depends on various factors, such as the need to keep that information to manage your account, to provide the Services, to comply with our legal obligations, to resolve disputes, or to enforce any applicable contracts or policies.

Your Rights and Choices

Depending on your place of residence, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute, may apply only in certain circumstances, and in some cases we may refuse your request to the extent permitted by law.

  • Right of access / right to information
    You may have the right to request access to the personal information we hold about you.
  • Right to erasure
    You may have the right to request the deletion of the personal information we hold about you.
  • Right to rectification
    You may have the right to request the correction of inaccurate personal information that we hold about you.
  • Right to data portability　You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and subject to certain exceptions.
  • Right to opt out of sale or sharing for targeted advertising

Depending on your place of residence, you may have the right to opt out of the “sale” or “sharing” of your personal information, or to object to the processing of your personal information for purposes that are considered “targeted advertising” under applicable privacy laws. You may exercise your rights to object to such uses via the means provided for that purpose.

Please note that if you access our website with the Global Privacy Control (GPC) signal enabled, we will, depending on your place of residence, treat this automatically as an opt-out request for the device and browser you use to access the website. If we are able to associate the device sending the signal with a Shopify account, we will also apply the opt-out request to that account. For more information about Global Privacy Control, you can visit: https://globalprivacycontrol.org/.

Except for Global Privacy Control, we do not recognize other “Do Not Track” signals that may be sent by your web browser or device.

  • Communication preferences
    We may send you promotional e-mails. You may opt out of receiving such e-mails at any time by using the unsubscribe option included in our messages. Even if you unsubscribe from promotional e-mails, we may still send you non-promotional messages, for example relating to your account or to orders you have placed.

If you reside in the United Kingdom or in the European Economic Area, and subject to the exceptions and limitations provided under local law, you may also have the following rights in addition to those listed above:

  • Right to object to processing and to request restriction of processing
    You may have the right to ask us to stop or restrict the processing of your personal information for certain purposes.
  • Right to withdraw consent
    Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. The withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.

You may exercise these rights through the tools made available within the Services, or by contacting us using the contact details provided below. For more information about how Shopify uses your personal information and about the rights that may be available to you, including rights regarding data processed by Shopify, you can visit: https://privacy.shopify.com/fr.

We will not penalize you for exercising any of your rights. We may need to verify your identity before we can process your requests, to the extent required or permitted by applicable law. In accordance with applicable law, you may appoint an authorized agent to submit a request on your behalf to exercise your rights. Before accepting such a request from an agent, we may require the agent to provide proof of the authority you have granted them to act on your behalf, and we may ask you to verify your identity directly with us.

We will respond to your request within the time periods prescribed by applicable law.

Complaints

If you wish to lodge a complaint about our handling of your personal information, please contact us using the contact details set out below. Depending on your place of residence, you may also have the right to challenge our decision by contacting us again using the same contact details, or by filing a complaint with the data protection authority that is competent in your region. For the EEA, a list of supervisory authorities responsible for data protection is available from the relevant regulators.

International Transfers

Please note that we may transfer, store and process your personal information outside the country in which you reside.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms, such as the European Commission’s standard contractual clauses, or any equivalent contractual provisions issued by the competent authority in the United Kingdom, unless the data transfer is made to a country that has been recognized as providing an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy at any time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last updated” date, and provide any other notice required under applicable law.

Contact

Please email us at atelierandlab@gmail.com
or contact us at the following address:
19, rue René Thibert, 94800 Villejuif, France